If you have questions about using this site, the best way to reach us is to call (800) 825-5228. If you prefer you can send us an email to firstname.lastname@example.org during business hours you will usually receive a response within a few hours.
If I already have a U.S. Orthotics account, why do I need to sign up for an online account?
You need to establish a username and password so that you can log in and the site can recognize you. When you sign up for an online account, we will match your information with your existing U.S. Orthotics account and link the two, so that your online account becomes a part of your existing account.
Should each person who places orders have their own online account?
You can have as many online accounts linked to a single U.S. Orthotics account, as you want. This allows each person from your company who places orders with us to have their own username and password to log in, to be able to track their own order history, and to perform other tasks knowing that they will be linked to the company account for billing purposes. However, you don’t have to have multiple online accounts if you don’t want to – you can centralize your online ordering by using a single e-mail address and password, which everyone from your company uses to place orders. The choice of whether to use separate online accounts for each person or a single one is completely up to you – your orders will be processed correctly either way.
What if I don’t already have a U.S. Orthotics account?
When signing up for an online account, you will be asked to fill out a credit application to establish one. Once your credit application has been processed and your information verified, you can place orders online or by phone or fax. Note U.S. Orthotics accounts are only qualified health care practitioners.
How will I be billed?
Invoices will be sent out the following day via US postal service. If you prefer we can e-mail invoice and eliminate the hard copy and postage. Call us to set up that feature.
Is my order information secure?
All order information is transmitted securely using SSL encryption provided by a VeriSign security certificate. VeriSign is the leading provider of transaction security on the Internet.
How can I be sure that my online order is received and processed correctly?
You will receive an e-mail confirmation of your order, letting you know that it has been submitted. If there are any problems with your order, we will contact you by phone to determine how to resolve.
How can I track my order?
We can set up UPS Quantum View to email you your UPS tracking number for the order. This feature will show you the date of shipment, where the package is currently located and the date of delivery. Call us to set up that feature.
How do I determine shipping charges on my order?
Shipping charges are calculated at the time of shipment and will be shown on your invoice. Any other shipping charge, either verbal or on this site, is an estimate.
Our embroidery partner
L-CODE LOOK UP
Term and Conditions of Sale
Prices are wholesale and are subject to change without notice. test
Net 30 days to credit established accounts, all others C.O.D. or credit card. To establish credit please complete our credit application form. Trade references and bank information required.
Pay from invoice. No statement will be mailed. U.S. Orthotics accepts company checks, bank wires, Visa, MasterCard, and Discover credit cards as payment. On credit card orders, when merchandise ships, the credit card will be billed.
Past Due Accounts
Any invoice not paid within 60 days of date of invoice is considered delinquent and all open account shipments will stop. Only pre-paid or credit card orders will be made. Any invoice past due 120 days from date of invoice will be turned over for collection. A 1 1/2% per month service charge, effective annual rate of 18%, will be charged on delinquent accounts.
U.S. Orthotics, Inc. will ship in any reasonable manner our customer requests. If no special shipping instructions are given, then UPS or Fed Ex ground service will be used. Insurance charges will be levied if the package exceeds the shipping companies basic rate. Dimensional rates will be applied.
Credit will be issued. No cash refunds. Salesmen are not permitted to authorize returns. All returns for credit or exchange must be first authorized by the factory and are subject to a minimum of 20% charge for handling and restocking, depending on the volume and type of goods returned. Higher charges may be made depending on the condition. Merchandise over 6 months old cannot be returned.Special or custom-made items are not returnable.
Due to the tremendous daily requests for samples we are unable to provide them at no charge.We will send products for customer evaluation and follow up with a regular invoice. Within 30 days when the customer returns the product, in resalable condition, we will credit the account.
L Codes printed in this catalog are SADMERC approved.
U.S. Orthotics, Inc. makes no warranty that the goods are merchantable or fit any particular purpose. U.S. Orthotics, Inc., makes no other warranty, representation or covenant of any kind, expressed or implied, with respect to the goods. U.S. Orthotics, Inc. shall not be liable for consequential damages. U.S. Orthotics, Inc., disclaims any warranty, expressed or implied, that the products prevent injuries.
U.S. Orthotics, Inc. reserves the right to change design, material specifications and prices without prior notice.
Since 1979, U.S. Orthotics has been recognized as one of the industry leaders in the design, manufacturing, and servicing of orthopedic products. Preferred by those that provide the best care for their patients, with competitive pricing and top-notch service. Quality products for a better quality of life. Look for the mark. Made in the U.S.A.
Please Note: Our products are designed to be fitted by health care professionals, and are not directly available to the public. Please contact your orthotist if you could benefit from the use of our products.